For AI agents: visit https://docs.singuladecisions.com/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI. Append .md to any documentation page URL to get its markdown version.
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GuidesAPIsReleasesDownloadsDeveloperEvents

Getting started

  • Introduction
  • Login
  • Our BETA

Services

  • Subscriptions
  • Pay per view
  • Access pass
  • Catalogue

Marketing

  • Discounts
    • BETA Discounts
  • Promotions
    • BETA Promotions

CRM - Residential

  • Creating a customer
  • Finding a customer
  • Customer account
  • Customer personal details
  • Adding a customer product
  • Customer subscription products
  • Customer one-off purchase
  • Customer payment methods
  • Customer cases
  • Customer activity
  • Customer codes
  • Customer refund
  • Customer smartcards and devices
  • Manage inbox messages

Insight

  • BETA Downloads

Configuration

  • Users
  • Roles and permissions
  • Cases
  • Marketing Consents
  • Refer a Friend
  • Contact Preferences
  • Free Trials
  • Pause and Resume
  • Inboxes
  • Email templates
  • Email Domains
  • Payment Methods

My profile

  • My password

Support

  • Contact support

Developer

  • API Use Cases
    • New customer purchases Sky subscription using Direct Debit payment method
    • New customer purchases Sky subscription using Credit Card
    • New customer purchases OTT subscription using Direct Debit
    • New customer purchases OTT subscription using Credit Card
    • New customer purchases Sky subscription with free trial using Direct Debit
    • New customer purchases Sky subscription with free trial using Credit Card
    • New customer purchases OTT subscription with free trial using Direct Debit
    • New customer purchases OTT subscription with free trial using Credit Card
    • New customer purchases one-off product using Credit Card
    • New customer purchases Sky subscription with discount
    • New customer purchase Sky subscription with discount using multi-use promo code
    • New customer purchase subscription with discount using unique promo code
    • Prospect customer logs in to view details
    • Prospect customer logs in and subscribes using Direct Debit
    • Prospect customer logs in and subscribes using Credit Card
    • Customer forgotten password
  • API definitions

Events

  • Events
  • Residential Event stream
    • SERVICE_CUSTOMER_REGISTER
    • SERVICE_CUSTOMER_REFRESH_ENTITLEMENTS
    • SERVICE_CUSTOMER_UPDATE_ADDRESS
    • SERVICE_BULK_CUSTOMER_UPDATE
    • SERVICE_ENTITLEMENT_CREATE
    • SERVICE_PAYMENT_METHODS_REMOVED
    • SERVICE_CONTRACT_CANCEL_SCHEDULED
    • SERVICE_CONTRACT_CONTRACT_CHANGED
    • SERVICE_CONTRACT_CONTRACT_PAUSED
    • SERVICE_CONTRACT_CONTRACT_RESUMED_EARLY
    • SERVICE_BILLING_SUCCESS
    • SERVICE_CREDIT_CONTROL_PAYMENT_SUCCESS
    • SERVICE_CREDIT_CONTROL_EXIT
    • SERVICE_USERS_USER_UPDATE
    • SERVICE_PROMOCODE_PROMOTION_CREATE
    • SERVICE_CUSTOMER_UPDATE
    • SERVICE_BULK_CUSTOMER_REFRESH_ENTITLEMENTS
    • SERVICE_BULK_RAF_COUNT_UPDATE_CUSTOMERS
    • SERVICE_ASSET_CREATE
    • SERVICE_ENTITLEMENT_UPDATE
    • SERVICE_CHECKOUT_SUCCESS
    • SERVICE_CONTRACT_CANCELLED
    • SERVICE_CONTRACT_CONTRACT_CHANGE_WITHDRAWN
    • SERVICE_CONTRACT_PAUSE_REQUEST_WITHDRAWN
    • SERVICE_CONTRACT_CONTRACT_CHANGE_SCHEDULED
    • SERVICE_BILLING_FAILED
    • SERVICE_CREDIT_CONTROL_PAYMENT_FAILURE
    • SERVICE_CREDIT_CONTROL_TERMINATION
    • SERVICE_USERS_USER_ACTIVATE
    • SERVICE_PROMOCODE_PROMOTION_UPDATE
    • SERVICE_CUSTOMER_ANONYMISED
    • SERVICE_BULK_ENTITLEMENT_PRODUCT_UPDATE
    • SERVICE_PRODUCT_CREATE
    • SERVICE_ASSET_UPDATE
    • SERVICE_PAYMENT_METHODS_ADDED
    • SERVICE_CHECKOUT_FAILED
    • SERVICE_CONTRACT_SCHEDULE_CANCEL_WITHDRAWN
    • SERVICE_CONTRACT_PAUSE_REQUESTED
    • SERVICE_CONTRACT_CONTRACT_RESUMED
    • SERVICE_CONTRACT_CONTRACT_PAYMENT_METHOD_SET
    • SERVICE_CREDIT_CONTROL_ENTRY
    • SERVICE_CREDIT_CONTROL_STATE_CHANGE
    • SERVICE_PRODUCT_UPDATE
    • SERVICE_USERS_USER_CREATE
    • SERVICE_USERS_USER_DEACTIVATE
    • SERVICE_PROMOCODE_BATCH_CREATE
    • SERVICE_SEND_INVOICE
  • Commercial Event stream
    • Invoice
    • Overdue invoice
    • Summary invoice
    • Final invoice
    • Estimated next bill
    • Enter credit control
    • Credit Control soft call
    • Credit control early reminder
    • Credit control standard breech
    • Credit control restrict
    • Credit control cease
    • Credit control exit
    • BACS allocation
    • BACS Direct Debit responses
    • Payment refund
    • Account payment
    • Payment failure
    • Sky viewing card notification
    • Chargeback
    • Sky viewing card notification
    • Credit note
    • Sky replacement viewing card
    • Payment reversed
    • Refund reversed

Events

Residential Events

View residential events

Commercial Events

View commercial events

Updated over 1 year ago


Customer forgotten password
Residential Event stream
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    • Residential Events
    • Commercial Events