Customer's Billing date has changed |
- Unique ID
- Title of interaction = 'Billing Date Changed'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of the Interaction
- Change bill day 'from'
- Change bill day 'to'
|
Customer's subscription Account payment method has been changed |
- Unique ID
- Title of interaction = 'Account Payment Method Changed'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- 'from'
- 'to'
- Associated subscription product
|
Additional payment has been made to a Customer's subscription Account |
- Unique ID
- Title of interaction = 'Additional Payment Made'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Payment method used
|
Address changes made to a Customer's Account |
- Unique ID
- Title of interaction = 'Address Details Modified'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Field name(s) that changed
|
Customer's Account enters the Credit Control Cycle |
- Unique ID
- Title of interaction = 'Credit Control Cycle Entered'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- DIBS acquirer response code
- Klarna response Code
|
Customer's Account leaves the Credit Control Cycle |
- Unique ID
- Title of interaction = 'Credit Control Cycle Exited'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
|
Customer's subscription Account is cancelled |
- Unique ID
- Title of interaction = 'Subscription Cancelled'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name that has been cancelled
- Subscription order ID
|
Customer's subscription Account is scheduled to be cancelled |
- Unique ID
- Title of interaction = 'Subscription Cancellation Scheduled'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name that has been cancelled
- Scheduled cancellation date
- Subscription order ID
|
Customer's subscription Account scheduled cancellation is withdrawn |
- Unique ID
- Title of interaction = 'Subscription Cancellation Withdrawn'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name that was to be cancelled
- Subscription Order ID
|
Customer's subscription Account is scheduled to be downgraded |
- Unique ID
- Title of interaction = 'Subscription Downgrade Scheduled'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name that is to be downgraded 'from'
- Subscription product name that is to be downgraded 'to'
- Scheduled downgrade date
- Subscription Order ID
|
Customer's subscription Account scheduled downgrade is withdrawn |
- Unique ID
- Title of interaction = 'Subscription Downgrade Withdrawn'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name that was to be downgraded
- Subscription Order ID
|
Customer's subscription is changed |
- Unique ID
- Title of interaction = 'Subscription Changed'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name 'from'
- Subscription product name 'to'
- Subscription Order ID
|
Customer's subscription is renewed |
- Unique ID
- Title of interaction = 'Subscription Renewed'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name
- Subscription Order ID
- Discount name
- Discount occurrence
|
Customer's subscription is billed successfully |
- Unique ID
- Title of interaction = 'Subscription Billing Success'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name
- Subscription Order ID
- Discount name
- Discount occurrence
|
Customer's subscription has failed billing |
- Unique ID
- Title of interaction = 'Subscription Billing Success Failed'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name
- Subscription Order ID
- DIBS acquirer response code
- Klarna response Code
|
Customer purchases a new product |
- Unique ID
- Title of interaction = 'New Purchase'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
-
- Product name
- Product Order ID
- Discount name
- Total discount occurrences
-
|
New Customer is created |
- Unique ID
- Title of interaction = 'New Customer Created'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
|
New payment method is added to a Customer account |
- Unique ID
- Title of interaction = 'New Payment Method'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Masked PAN/Klarna details
- Current active subscription product (if available)
|
Manual refund has been issued to a Customer |
- Unique ID
- Title of interaction = 'Manual Refund Issued'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- to which the refund was issued
- Refunded amount
- Subscription Order ID
|
Manual credit has been applied to a Customer account |
- Unique ID
- Title of interaction = 'Manual Credit Added'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Credit amount
- Account ID to which credit was applied
|
Manual charge has been applied to a Customer account |
- Unique ID
- Title of interaction = 'Manual Charge Added'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Charge amount
- Account ID to which charge was applied
|
Customer's product entitlements have been refreshed |
- Unique ID
- Title of interaction = 'Entitlements Refreshed'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name
- Subscription Order ID
|
Customer's account has been anonymised |
- Unique ID
- Title of interaction = 'Customer Anonymised'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
|
Customer has been sent an email receipt |
- Unique ID
- Title of interaction = 'Email sent'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Email (receipt) Subject
- Customer To: email address
|
Customer's subscription is scheduled to be paused |
- Unique ID
- Title of interaction = 'Pause Scheduled'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Scheduled date on which Pause will take place
- Number of months Paused for
- Subscription product name that is to be paused
- Subscription Order ID
|
Customer's subscription is paused |
- Unique ID
- Title of interaction = 'Pause Activated'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Number of months Paused for
- Subscription product name that is paused
- Subscription Order ID
|
Customer's scheduled paused subscription is cancelled |
- Unique ID
- Title of interaction = 'Scheduled Pause cancelled'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name that was paused
- Subscription Order ID
|
Customer's scheduled paused subscription is ended early |
- Unique ID
- Title of interaction = 'Pause Ended Early'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name that was paused
- Subscription Order ID
|
Customer's scheduled paused subscription has ended |
- Unique ID
- Title of interaction = 'Pause Ended'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name that was paused
- Subscription Order ID
|
Customer's subscription has failed billing resubmission within the CCC |
- Unique ID
- Title of interaction = 'Subscription Billing Resubmission Failed'
- User ID (for Agent initiated action)
- 'System' (for API or SSM initiated action)
- Date/time stamp of Interaction
- Subscription product name
- Subscription Order ID
- DIBS acquirer response code
- Klarna response Code
|