Customer refund
Applies to roles:
System Administrator Customer Service Sales Agent FinanceThe process of providing a refund is done within the Customer Accounts section. The refund will go back to the payment method used for the subscription or the purchase.
To process a refund:
- Click the View button in the top right corner of the Customer Accounts section:
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- Click the Refund button against the payment in the Account statement
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This will open the Refund Payment window
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Confirm the refund amount and select the refund reason
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Click Confirm to action the refund
The Refund successful message will be displayed along with an entry in the Account statement for the refund:
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Updated about 1 year ago