Manage inbox messages

Create new inbox message

You can select the 'paper plane' icon throughout the application. Selecting this icon reveals the 'Send message' panel at the side of the page
Complete the fields on the form. All mandatory fields must be completed before the 'Send message' button becomes available.
You have the option to attach either a customer or a case to a message. This ensures that when the message is assigned, the user has all the relevant information to effectively support the customer
Once completed, select the 'Send message now' button to send your message to the selected inbox.

Select the 'My messages' from the profile menu. The badge indicates the number of messages assigned to you.

You have the option to filter the list of messages using the inbox filter. Selecting one or a combination of options allows you to customise your view

Once you are viewing the messages page, select the 'View' option next to the message you wish to view.

When displayed, in addition to the message you will see a message summary which includes: the message status (open or closed), the assigned inbox, the action required, the priority, the date a resolution is required, the current owner of the message and creation dates.

Select the pencil icon to edit the message
Select the 'Ownership' option
Select a user from the available options. Alternatively, you can quickly assign to yourself by selecting the 'Assign to me' option
Select 'Save' to confirm the change