Customer refund

The process of providing a refund is done within the Customer Accounts section. The refund will go back to the payment method used for the subscription or the purchase.

To process a refund:

1. Click the View button in the top right corner of the Customer Accounts section:

2. Click the Refund button against the payment in the Account statement

This will open the Refund Payment window

3. Confirm the refund amount and select the refund reason

4. Click Confirm to action the refund

The Refund successful message will be displayed along with an entry in the Account statement for the refund: