Customer smartcards and devices

Applies to roles:

System Administrator Customer Service Sales Agent Finance

View smartcards and devices

Find a customer account
A list of smartcards and devices will be displayed within the customer account widget
You can also select 'Smartcards and devices' within the customer account menu

All smartcards and devices stored on the customer account will be displayed. Each can be selected to reveal more details.

Select the smartcard or device from the side menu
Details of the particular smartcard or device will be displayed
If you are viewing a Sky viewing card, you are able to perform various Sky actions. See Sky actions for more details.

Select the Sky Viewing Card from the side menu
Select the 'Options' button or the 'Edit' button in the bottom corner of the screen
Select the 'Re-pair' tab
Select the 'Send' button
A signal will be sent to Sky to re-pair the Sky Viewing Card and Set Top Box

Select the Sky Viewing Card from the side menu
Select the 'Options' button or the 'Edit' button in the bottom corner of the screen
Select the 'Authorise' tab
Select the 'Send' button
A signal will be sent to Sky to authorise the Sky Viewing Card

Select the Sky Viewing Card from the side menu
Select the 'Options' button or the 'Edit' button in the bottom corner of the screen
Select the 'Re-enable Free-to-air' tab
Select the 'Send' button
A signal will be sent to Sky to re-enable free-to-air on the Sky Viewing Card

Select the Sky Viewing Card from the side menu
Select the 'Options' button or the 'Edit' button in the bottom corner of the screen
Select the 'Security' option
Select the 'Send all bits' option
Select the 'Send' button
A signal will be sent to Sky to resend bits to the Sky Viewing Card

Select the Sky Viewing Card from the side menu
Select the 'Options' button or the 'Edit' button in the bottom corner of the screen
Select the 'Settings' option
Select the 'Credit limit' tab
Enter the credit limit as a whole number (up to a maximum of 999)
Select the 'Confirm' button
A signal will be sent to Sky to change the credit limit of the Sky Viewing Card

Select the Sky Viewing Card from the side menu
Select the 'Options' button or the 'Edit' button in the bottom corner of the screen
Select the 'Settings' option
Select the 'Card and set top box relationship' tab
Enter the 'version number' and 'serial number' (supplied by the customer)
Select the 'Confirm' button
A signal will be sent to Sky to change the credit limit of the Sky Viewing Card
If Sky returns an CE2 error, you will be asked to provide the 'Receiver ID' and try again