2023.11.01 release notes

Version: SSM.2023.11.01
Release date: 22 November 2023
User guides: View

We have introduced new features to support a 3rd party integrator.

You can now assign a user to an inbox in the new CRM
We have removed access to a third party application used to provide Insight and CRM
You can now see the Sky viewing card number associated to a customer subscription
We've increased the number of results when search for a customer address from 7 to the maximum 25
You can now view the entire case subject
We've enhanced some of the errors returned when validating a customer's Sky viewing card
Our CRM application officially comes out of BETA meaning your users don't need the BETA setting to access our new CRM.

An issue which meant you were unable to change a mobile number if already set
An issue which meant the case sub types weren't refreshed when changing the parent case type
An issue you were unable to add Direct Debit or SEPA payment methods because of restriction applied based on default currency
An issue which logged you out when an API returned a 403 error
An issue which prevented you from select new inbox message priority when I have no inbox permissions
An issue which meant duplicate payment details were added
An issue which prevented customer iPPV purchases being displayed
An issue which prevented you crossgrading a subscription when discount CAMPAIGN, SOURCE and PROMO was required